Elmyra Duff's resort shut down after Leah, the owner of the genies Shimmer and Shine, had a terrible experience.
The resort never legally opened. Elmyra just squatted her school, Acme Looniversity, and turned the place into a resort, renaming it "Acme Resort and Spa".
Additionally, Elmyra is only 10 years old, which means she's not legally permitted to operate the resort.
Leah is also 10 years old, but her mom and dad were killed when she was 6, so she has legal permission to live on her own.
The moment Leah entered her room, she discovered that it was nothing at all like the pamphlet promised: it was completely run down, the garbage can had never been emptied, and there were pigeons under the bed.
Leah immediately brought her complaints to Elmyra, demanding that she get a better room, but Elmyra told her that she was currently at the yellow level, and the next level up (purple) was extremely expensive.
Elmyra then confiscated the genie bottle necklace that contains Shimmer and Shine because expensive jewelry is not for yellow level clients.
Throughout the weekend, Leah attempted to make the most of what she could get and enjoy it without her genies. However, it became very evident that everything Elmyra offered was completely stacked against her.
First, Leah attempted to watch the finale to "The Simpsons", but the broadcast signal went out, and despite her attempt to call Elmyra to fix the connection as fast as she could, she never got to know what happens.
Second, Leah visited the breakfast buffet so she could get something to eat, but Elmyra told her that, since she was at yellow level, the only food her level provided was canned tuna (and that she needed to pay for the can opener).
Third, Leah was about to go swimming in the pool, but, after Elmyra told her again that she was yellow level, she was only allowed to dip their toes in the pool, and that she needed to pay extra if she wanted to get her whole body in the water.
Leah also tried to use the resort's spa, which used to be the principal's office, but the spa was only available for purple level and up.